利用亚马逊客服删差评话术模板.docx

利用亚马逊客服删差评

话术模板

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1.应该在QA问（有vp或者没有vp都可以尝试，比如买家问这个产品有没有某个功能的。

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DearAmazon

Thisreviewregardstoaskingthefunctionsabouttheproduct,maybethebuyerdoesnotknowwheretoaskaboutit

HeshouldaskinQAoremailtotheseller,notleavingabadreviewhereforus,soitisveryfair

forweseller

Pleaseinvestigateit,andhelpustoremoveit.Thankyou

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2.很满意，但是给差评（如果买家留1星2星，可以去掉，但是3星很难去掉）

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Dearamazon

Thisisreview,wethoughthatthebuyerleftwithwrongstar

Qualitàprezzook

Carino.Iltuchébuonoelasincronizzazionedirubricamessaggienotificheéveloce,unavoltachesièscaricatalapp

Buonprodotto.Consegnaperfetta

Thecontentofthisreview,allaspectsarepositive,butheleftuswithonly3star,

Maybethebuyeristooexcitedtoclickwiththewrongstarbyaccidentally.

Pleaseinvestigateitandhelpustoremoveit.

Thankyou

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3.收到产品是裂的（亚马逊配送，你可以适当在邮件说产品，包装坏得很严重，是亚马逊的责任）

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Dearamazon

Thisisreview,thebuyersaidthatshereceivedtheScratchesone,andthepackagewasbroken,so

wethoughthepackagewasdamagedwhenamazonshipit.

Causethepackagewasshippedbyamazon,soamazonwillberesponsibleforit.

Wecheckedallofourproductsverycarefullybeforeshippingtoamazonwarehouse,sothe

productisgoodwhenweshippedit.

Pleaseinvestigateitandhelpustoremoveit.Thankyou

4.二手货

Dearamazon

Thisisreview,thebuyersaidthatshereceivedtheScratchesandtheusedone,andthepackagewasbroken,sowethoughthepackagewasdamagedwhenamazonshipit.

Andtheitemmustbethereturnedproductbyotherbuyer,Amazondidnotcheckthereturned

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itemcarefully,andputthereturneditemtothesellablewarehouse.

Sothisbuyerreceivedanusedproduct.

Causethepackagewasshippedbyamazon,soamazonwillberesponsibleforit.

Wecheckedallofourproductsverycarefullybeforeweshippedtheproductstoamazon

warehouse,sotheproductisgoodwhenweshipit.

Pleaseinvestigateitandhelpustoremoveit