职业教育空中乘务专业国家教学74课件.pptx

;职业教育空中乘务专业教学资源库;职业教育空中乘务专业教学资源库;TheEtiquetteofWelcomingPassengerinCabin迎客阶段礼仪及工作要点;TheEtiquetteofWelcomingPassengerinCabin迎客阶段礼仪及工作要点;PreparetheGeneralItemsforPassengersandAviationStuff

机供品的准备

·tissue

·paper

·soapandperfume

·tea

·coffee,cubesugarandcoffeemate.;TheEtiquetteofWelcomingPassengerinCabin迎客阶段礼仪及工作要点;smileisthemostbeautifulexpression

·giveothersafavor

·communicatewithpeoplesheart

·setupabridgeoffriendship

·makeourcommunicationandworkevenbetter

·asincereandgratefulattitudetopassengers;smileisthemostbeautifulexpression

·Hello,welcometotakeourflight.

·Showmeyourboardingpass,please.

·YourseatisNo._____,Row_____.Moveinside,please.Thestewardincabinwillguideyoutoyourseat.

·WhatcanIdoforyou?

·Thankyouforchoosingourflight,lookingforwardtoserveyounexttime.;TheEtiquetteofWelcomingPassengerinCabin迎客阶段礼仪及工作要点;BowRequirements鞠躬要求

·Bowwithasmile,naturalexpressionandappropriatelanguage.

·Toshowrespect,bowshouldbewithkindeyesandaccurateactions.

·Whenmakingabow,head,neck,andbackshouldbeinaline.

·Bowatpassengersboarding,self-introduction,andseeing-off.;BowClassification鞠躬分类

·15°bow:Itisusedwhenthecrewarewelcomingandseeing-offthepassengerorsayhello.

·30°bow:Itisusedwhenthecrewsmakeaself-introduction,orexpresstheirsincerethankstopassengerssupport.

·45°bow:Duetonegligenceorpoorservice,thestewardshouldmakeanapologytothepassenger.;BowPosture鞠躬姿态

·stewardess:keepTstep,putyourhandsbeforethebelly

·steward:keepthefeetparallel,crossthehandsandkeepthemhalffist,andputthembeforethebellyorattheback

·Lookstraightahead,withasmilingface,andwelcomepassengersboarding.;TheEtiquetteofWelcomingPassengerinCabin迎客阶段礼仪及工作要点;BasicRequirement基本要求

·Actionshouldbesoftandnatural,withasmilingface,andbeinggraciousservice.

·Whenever