《Unit 3 Hotel Accommodation》(教案)—《旅游英语》同步教学（上海交通大学出版）.docVIP

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课题序号

1

授课班级

旅游管理

授课课时

2

授课形式

讲授

授课章节

名称

Unit3HotelAccommodations

Dialogue1:Checkingin

使用教具

Multi-media,Blackboardchalks

教学目的

Learnbasicinformationaboutthedutiesofareceptionist

Learnbasicinformationaboutcheck-inprocedureofdifferenttypes

Getfamiliarwithsentencepatternsinthedialogue

教学重点

BeabletocheckinaguestwiththecourteousEnglishusedinthehotel

Beabletoidentifytheresponsibilitiesofareceptionist

教学难点

Talkfluentlyaboutcheck-inprocedureofdifferenttypes

更新、补

充、删节

内容

None

课外作业

Copyingthewordsandexpressions

Readingrecitation

Exercises

教学后记

授课主要内容或板书设计

TheDutiesofaReceptionist

Ahotelreceptionistisatrainedstaffwhosedutiesincludewelcominggueststothehotel,makingreservationsforthemandattendingtotheirotherneedsthatareinstrumentaltotheircomfortduringtheirstayatthehotel.

Thejobdescriptionofthehotelreceptionististoensurethatguestsexperiencemaximumcomfortandsatisfactionatthehotelwithoutanyhitchesinordertopresentagoodimageofthehotelandleavelastingimpressionsinthemindsofvisitors.

Whilethereceptionistmaintainshighlevelofprofessionalismindealingwithguests,heorsheisverycourteousandfriendlyinordertomakeguestsfeelrelaxedandathomeinthehotel.

Asthefirstpersonwhomguestscomeincontactwith,theroleofthereceptionististogiveclientsaremarkablefirstimpressionaboutthehotel,andwelcomesthemwarmlywithabroadsmileastheymaketheirreservations.

Hotelreceptionistshavetobesmartlyandneatlydressedalways,andshouldbeintheknowofallactivitiesgoingoninthehotel.

Therefore,theymusthavetheirearsonthegroundatalltimestoknowwhatishappeningtobeabletokeeprecordsandanswerquestionsrelatedtoactivitiesatthehotel.

Theyserveasthebackboneofthehotelmanagerandareresponsiblefordiligentlyrecordingallreservationsandbookingsmadebygue