空乘英语口语听说客舱服务题库及答案.docVIP

空乘英语口语听说客舱服务题库及答案

单项选择题（每题2分，共10题）

1.Whengreetingpassengers,whichphraseismoreappropriate?

A.Whatdoyouwant?B.Welcomeaboard!C.Comein!

2.Ifapassengerasksforaspecialmeal,youshouldsay:

A.Noway.B.Illcheckitforyou.C.Wedonthavethat.

3.Whenremindingpassengerstofastenseatbelts,yousay:

A.Fastenyourseatbeltsquickly.B.Pleasefastenyourseatbelts.C.Youmustfastenseatbeltsnow.

4.Whatwouldyousaytoapassengerwhoislookingfortherestroom?

A.Overthere.B.Therestroomislocatedattheendoftheaisle.C.Dontknow.

5.Whenofferingdrinks,whichsentenceiscorrect?

A.Doyouwantsomedrink?B.Wouldyoulikesomethingtodrink?C.Whatdrinkdoyouneed?

6.Ifapassengercomplainsaboutthetemperature,yourespond:

A.Itsnotmyproblem.B.Illadjustitforyou.C.Youcantdoanythingaboutit.

7.Howdoyouinformpassengersaboutthearrivaltime?

A.Wewillarriveatsometime.B.Wearescheduledtoarriveat[specifictime].C.Idontknowwhenwellarrive.

8.Whenapassengerneedsablanket,yousay:

A.Hereyouare.B.Waitforawhile.C.Theresnoblanketleft.

9.Whichistheproperwaytoaskapassengerspreferenceforfood?

A.Whatdoyoueat?B.Whatwouldyoupreferforyourmeal?C.Eatthis.

10.Ifapassengerisworriedaboutmissingtheconnectionflight,yousay:

A.Dontworry,wellhelpyou.B.Thatsyourownproblem.C.Hurryupthen.

多项选择题（每题2分，共10题）

1.Whichofthefollowingarecommonphrasesusedtowelcomepassengers?

A.Goodmorning/afternoon/evening!

B.Haveaniceflight!

C.Welcomeonboardourflight!

D.Gladtoseeyouhere!

2.Whenservingmeals,whatmightyousay?

A.Hereisyourmeal.

B.Whatwouldyouliketodrinkwithyourmeal?

C.Wehavechickenandbeeftoday.

D.Enjoyyourfood.

3.Incaseofturbulence,flightattendantsshould:

A.Remindpassengerstofastenseatbelts.

B.Stopservingdrinksandfood.

C.InformpassengersthroughthePAsystem.

D.Walkaroundtocheckonpassengers.

4.Whichofthefollowingcanbeusedtoassistpassengerswithspecialneeds?

A.Offeringextrapillows.

B.Helpingthemboardanddisembark.

C.Providingspecialmealsasrequested.

D.Ignoringtheirrequestsiftoodifficult.

5.Whenansweringpassengersquestionsabouttheflightroute,youcanmention:

A.Thedeparturecity.

B.Thearrivalcity.

C.Any