英文电话沟通试题库及答案.docVIP

英文电话沟通试题库及答案

一、单项选择题（每题2分，共10题）

1.Whenansweringabusinesscall,youshouldfirst_.

A.askwhothecalleris

B.introduceyourcompanyandyourself

C.sayHello

答案：B

2.Ifyoucantunderstandthecaller,youshouldsay_.

A.Speaklouder

B.Idontknowwhatyouretalkingabout

C.Couldyoupleaserepeatthatmoreslowly?

答案：C

3.Whenputtingthecalleronhold,youshouldsay_.

A.Wait

B.Holdonamoment,please

C.Donthangup

答案：B

4.Toendacallpolitely,youcansay_.

A.Imbusynow,goodbye

B.Thankyouforcalling,haveaniceday

C.Stoptalking

答案：B

5.Whentakingamessage,youneedtorecord_.

A.onlythenameofthecaller

B.thename,phonenumberandmessageofthecaller

C.justthemessage

答案：B

6.Ifthecallisforsomeoneelse,youshouldsay_.

A.Hesnothere,calllater

B.PleaseholdwhileItransferyou

C.Idontknowwhereheis

答案：B

7.Inacall,whenclarifyinginformation,youcansay_.

A.Areyousure?

B.LetmemakesureIunderstandyoucorrectly

C.Yourewrong

答案：B

8.Whenthecallerhasacomplaint,youshouldfirst_.

A.arguewithhim

B.apologize

C.ignoreit

答案：B

9.Whenmakinganinternationalcall,youneedtoknow_.

A.thelocaltimeoftherecipient

B.theirfavoritecolor

C.theirfamilymembers

答案：A

10.Toconfirmanappointmentoverthephone,youshould_.

A.justsaythetime

B.repeatthetime,placeanddetails

C.onlymentiontheplace

答案：B

二、多项选择题（每题2分，共10题）

1.Whichofthefollowingarepoliteexpressionsinaphonecall?

A.Please

B.Thankyou

C.Sorry

答案：ABC

2.Whatshouldyoupreparebeforemakingabusinesscall?

A.Necessaryinformation

B.Apenandpaper

C.Agoodmood

答案：ABC

3.Whenreceivingacall,youshould_.

A.Answerpromptly

B.Useafriendlytone

C.Bepatient

答案：ABC

4.Whichofthefollowingcanbeusedtoaskforrepetition?

A.Pardon?

B.Couldyousaythatagain?

C.Repeatplease

答案：ABC

5.Inaphonecall,howtoshowyourattention?

A.UsepositiveresponseslikeYes

B.A