应聘前台英文简历.docxVIP

应聘前台英文简历

PersonalInformation

Name:[YourFullName]

Gender:[Male/Female]

DateofBirth:[MM/DD/YYYY]

Phone:[YourPhoneNumber]

Email:[YourEmailAddress]

Objective

ToobtainapositionasaFrontDeskClerkinareputedhotelwhereIcanutilizemyexcellentcommunication,organizationalandcustomerserviceskillstoprovideoutstandingassistancetoguests.

Education

Bachelor’sDegreeinHospitalityManagement,XYZUniversity,[GraduationYear]

Highschooldiploma,ABCHighSchool,[GraduationYear]

Experience

FrontDeskClerk,ABCHotel,[StartDate]-[EndDate]

Greetedguestsinafriendlyandprofessionalmanner,providedinformationabouthotelservices,facilitiesandlocalattractions

Handledcheck-insandcheck-outs,processedpayments,andmaintainedaccurateandup-to-daterecords

Respondedtoguestinquiriesandcomplaintspromptlyandeffectively,escalatingissuestomanagementwhennecessary

Coordinatedwithhousekeepingandmaintenancestafftoensurethatguestrequestsandneedsweremet

Assistedinthepreparationofdailyreports,summaries,andotherstatisticaldata

FrontDeskAgent,DEFResort,[StartDate]-[EndDate]

ManagedallaspectsofFrontDeskoperations,includingcheck-ins,check-outs,roomreservations,andbilling

Respondedtoguestinquiries,resolvedissues,andensuredthatallguestshadapleasantandenjoyablestay

Maintainedaccurateandup-to-daterecordsofroomavailability,rates,andbillinginformation

Trainednewfrontdeskstaffonproceduresandprotocols,andprovidedongoingcoachingandsupportasneeded

Participatedindepartmentalmeetingsandcontributedtothedevelopmentofhotelpoliciesandprocedures

Skills

Excellentcommunicationskills,fluentinEnglishandMandarin

Strongorganizationalandtime-managementskills

Customer-focused,withtheabilitytoanticipateandmeettheneedsofguests

ProficientinMicrosoftOfficeSuiteandhotelreservationsoftware

Abilitytoworkinafast-pacedenvi