带有可退货部件保修处理流程及佳实践.pptxVIP

ScenarioOverview:

E81:ServiceProcessing-WarrantyProcessingwithReturnableParts

WarrantyProcessingwithReturnablePartsSummaryContentMachineryandEquipmentValueChain4OverviewContentE81IndustrialMachineryComponentsWarrantyProcessingwithReturnablePartsWarrantyProcessingwithReturnablePartsCreationofwarrantyclaimWarrantycheckQualitynotificationVersionmanagementClaimingprocessatreimburserEDIMonitor

ManufacturerBP01(IN/CAIN)BP01Production

PlantBP01

BUSMBCompanyDEBP01BP02Distribution

CenterBP03Storage01Controlling

AreaCompanyCodePlant

Country

CitySalesOrganizationDistributionChannelDivisionOperating

ConcernBP0XBUSMB

InterCDEBP0X

ICPlantBP0XBP02BP03OrganizationalStructure–SAPBestPracticesBPDE(IN)01020301010201SAPCRMProcessor(Importer/Distributor)ServiceProcessing–WarrantyProcessingwithReturnableParts:ComponentViewClaimant(Dealer)Claimantreportsthe

warrantyclaimReimburserClaimantsendsthereturnablepartwithclaimnumberCreditMemoEDIEDISAPR/3ClaimantreceiveswarrantyresultCreatewarrantyclaimfromclaimantCreatethefreedeliverytoreturntheparttoreimburserSendthewarrantyclaimtoreimburserandreturnthepartsDebitMemoSendoutthemessagewithclaimnumberorbarcodetothe

claimantandrequestthereturnablepartwithinaspecifictimeperiod.Changethewarrantyclaimandsetthestatusto“Partspartly//finallyreturnedCheckWarrantyValidationAfterfinaldecision,thefinalOCversionissenttotheclaimantCreditMemoiscreatedfortheclaimantCreatequalitynotification,putthereturnableparttothequality

inspectionstockandexecutetheinspectionCheckthewarrantyclaimConfirmandreturntheclaimTheclaimisreturnedwithanewversionDebitmemotoreimburser

ServiceProcessing–WarrantyProcessingwithReturnableParts:BusinessBenefitsWarrantyprocessingbetweenthreepartners