现场维修服务概览与商业优势.pptxVIP

SAPAGD41On-SiteRepairforIT?Services-Overview

On-SiteRepairServicesHighlights: ManagementoftechnicalobjectsServicenotificationServiceorder CrossapplicationtimesheetTravelmanagement Timematerialbilling

BusinessView-On-SiteRepairServicesBusinessBenefitsCustomer-SiteServiceProvider3rdPartyBusinessBenefitsImproveservicequalityIncreasecustomersatisfactionFastandaccuratebillingTransparentrepairprocessFlexibleplanningfunctionalityClearoverviewofimportantmaintenancekeyfiguresDetailedcostcontrollingCreatecustomercontractActivity:TechnicianrepairsarobotTimerecordingSettletravelexpensesCreateserviceorderwithreferencetoservicenotificationChangeservicenotification(callbackcustomer)CreateservicenotificationNecessaryinformationalwaysup-to-date

BusinessView-On-SiteRepairServicesBusinessBenefitsCustomerServiceProvider3rdPartyBusinessBenefitsDisplayplanned/actualcostsConfirmationofusedmaterialCloseserviceorder(technically)DiscountserviceorderCloseserviceorder(businessview)Createresource-relatedbilling

NopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGanditsdistributorscontainproprietarysoftwarecomponentsofothersoftwarevendors.Microsoft?,WINDOWS?,NT?,EXCEL?,Word?,PowerPoint?andSQLServer?areregisteredtrademarksofMicrosoftCorporation.IBM?,DB2?,DB2UniversalDatabase,OS/2?,ParallelSysplex?,MVS/ESA,AIX?,S/390?,AS/400?,OS/390?,OS/400?,iSeries,pSeries,xSeries,zSeries,z/OS,AFP,IntelligentMiner,WebSphere?,Netfinity?,Tivoli?,InformixandInformix?DynamicServerTMaretrademarksofIBMCorporationinUSAand/orothercountries.ORACLE?isaregisteredtrademarkofORACLECorporation.UNIX?,X/Open?,OSF/1?,andMotif?areregister