企业的未来-非物质化通往盈利与可持续性的路径.pptxVIP

Thedematerializationpathtoprofitability

andsustainability

Thefutureofenterprises

Theworkplaceofthefuture

Imaginewalkingthroughthedoorsofatypicalenterpriseintheyear2030.

Youquicklyrealizemostwhite-collar

employeetasksareaidedorautomated

usingartificialintelligence(AI)anddata

mining.Employeesmostlyworkfromhomeorfromlocationsclosertohome,socompanypremisesaresmallerandfewer.Businesseshavetransformedintoagileenterpriseswithglobalcustomersandworkforces.Many

enterprisesareshowingsignificantCO2reductionsdrivenbyincreasedrenewableenergyusage,reducedcommutingand

travellinganddematerializationefforts,suchasmovingdataandapplicationstothecloudorswitchingfromproducingandsellingphysicalproductstodigital

productsandservices.

ThesepredictionsarebasedoninsightsfromourIndustryLabresearch,which

examinesthefutureofenterprises,

white-collarworkandtheroleofICTinthenext10years.

ThisresearchwasconductedduringtheCOVID-19pandemic.Thereportreflects

onitslastingeffectsandthefutureimpactonwhite-collarwork.

Methodology

Quantitativedatawascollectedfrom11markets,through5,059online

interviewsheldwithrespondentsaged

18andolder,inAustralia,Brazil,China,India,theKingdomofSaudiArabia,

Singapore,Sweden,Thailand,theUAE,theUKandtheUS.Oftheserespondents,2,026werewhite-collarinformation

andcommunicationstechnology(ICT)decision-makers,inenterpriseswith

5ormoreemployees.Theremaining

3,033respondentswerewhite-collaremployees,alsoinenterpriseswith

5ormoreemployees.

Theserespondentsareestimatedto

representonlyaround175millionofthe

roughly384millionwhite-collaremployeesactiveinthesurveyedmarkets.However,webelievetheearlyadopterprofileof

manyoftheserespondentsmakesthemimportantwhenitcomestoexploringthechangi