旅游英语plainingabouttheDelayedFlight80课件讲解.pptxVIP

ComplainingabouttheDelayedFlight主讲人：魏文婷旅游英语

情景导入

内容讲解单词板块（屏幕展示词汇表，配合实物图片）rebook改签boardinggate登机口compensation补偿forcemajeure不可抗力flightdelay航班延误

‘Imsorrytoinformyouthatourflighthasbeendelayed.’（很抱歉通知您，我们的航班延误了。）‘Thedelayisduetobadweather.’（延误是因为天气原因。）‘Doweknowhowlongthedelaywillbe?’（我们知道会延误多久吗？）‘Canwerebookthenextavailableflight?’（我们能改签最近的航班吗？）‘Willtheairlineprovideaccommodation?’（航空公司会提供住宿吗？）‘Pleasestaycalm.Illcheckwiththestaffrightaway.’（请冷静，我马上向工作人员确认。）内容讲解句型板块

核心技能：现场对话讲解

核心技能：现场对话讲解小李：Goodmorning,everyone.MayIhaveyourattention?ImsorrytoinformyouthatourflighttoGuangzhouhasbeendelayed.游客Mr.Brown：Ohno!Howlongwillthedelaybe?小李：Theairportstaffsaiditsduetoairtrafficcontrol.Theyrecheckingtheexacttime,andI llupdateyouassoonasIknow.游客Ms.Lee：Canwerebookanotherflight?Wehaveameetingthisafternoon.小李：Iunderstand.Illgotothecountertoaskifwecanrebookthe2pmflight.Wouldthatworkforyou?游客Ms.Lee：Yes,please.Thatwouldbegreat.

核心技能：现场对话讲解游客Mr.Smith：Whataboutlunch?Willtheairlineprovideany?小李：I’llaskaboutthattoo.Pleasewaithere,andIllbebackin5minutes.Don’tworry—I’llsortthisout.Fiveminuteslater 小李：Everyone,goodnews!Wecanrebookthe2pmflight,andtheairlinewillprovidefreemealsduringthewait.全体游客：Thankyousomuch,Li!小李：You’rewelcome.Let’sgototheboardinggatetogetheraftergettingthenewtickets.”

课程思政‘Don’tworry’导游游客‘有担当、肯负责’的精神体现

课程作业1?抄写并背诵8个核心词汇和6个关键句型。2?两人一组，模拟“航班因机械故障延误3小时，游客要求改签或赔偿”的场景，编一段1分半钟的对话。3查资料了解国际航班延误时，乘客通常能获得哪些补偿（比如餐食、住宿、代金券），用英语列出2条。

ThankYou!主讲人：魏文婷