生成式 AI 与智能体 AI：赋能人力资源价值释放.docxVIP

Executive

Perspectives

UnlockingImpactfromGenAI

andAgenticAI

HumanResources

November2025

Introduction

AspartofourongoingseriesofC-suiteconversationsonAI,wecontinuetotrackandsharethelatestdevelopmentsinthisfast-evolvingspace.Injustthe12monthssinceourlast

ExecutivePerspectivewaspublished,thepaceandnatureofchangehasaccelerated:

?AIagents,largelyabsentfromroadmapsayearago,nowreliablycomplete1-hourtasks,amilestonenotexpecteduntil2026

?Thelengthofautomatabletaskscontinuestodoubleevery7months

?Open-sourcemodelslikeDeepSeeknowmatchGPT-4-levelperformance,collapsinganexpected12–18monthcapabilitygap

?Tokencostsforfrontier-levelperformancehavedropped~10x

?Multimodalcapabilities(voice,image,video)havebecomemainstream

Meanwhile,broaderforcesfromemergingglobalregulationstoeconomicturbulencetoshiftingworkforcedynamicsareraisingthestakesforresponsive,human-centeredtransformation.AndasAIevolutioncontinuestodefylinearpredictions,planningforuncertaintyhasbecomeacoreleadershipchallenge

We’verefreshedthiseditionoftheExecutivePerspectivetoreflecttheseshifts.Butthepace

andnatureofchangeisunlikelytoslow.Ifanything,itunderscorestheneedforHR

leaderstooperatewithunprecedentedagility-becauseinaworldwherewe’re

outperformingourownprojectionsinunderhalfthetime,adaptabilityisn’tabestpractice;it’sastrategicnecessity

ThisdocumentisaguideforCEOsandCHROstocutthroughthehypearoundAIinHRandunderstandwhatcreatesvaluenowandinthefuture

Inthis

InthisBCG

ExecutivePerspective,

wesharehowto

leverageAItotransformandcreatevalueinHR

1

EXECUTIVESUMMARY

UnlockingimpactfromAIinHumanResources

TheCHRO’

TheCHRO’sroleisexpandingfromstewardofhumancapitaltoarchitectofahybridworkforce,responsibleforintegratingagents,advancingenterprise-wideta