乘务英语试题及答案.docxVIP

乘务英语试题及答案

姓名：__________考号：__________

一、单选题(共10题)

1.在飞机上，如何礼貌地询问乘客是否需要帮助？()

A.CanIassistyou?

B.Doyouneedhelp?

C.HowcanIhelpyou?

D.Doyourequireanyassistance?

2.当乘客在飞机上感到不适时，乘务员应该如何回应？()

A.Iseverythingalrightwithyou?

B.Doyouneedsomemedication?

C.Areyoufeelingunwell?

D.CanIbringyouacupofwater?

3.在飞机起飞前，乘务员通常会提醒乘客检查什么？()

A.Fastenyourseatbelt.

B.Checkyourpersonalitems.

C.Turnoffyourelectronicdevices.

D.Secureyourtraytable.

4.如果乘客询问飞机上的餐食选项，乘务员应该如何回答？()

A.Wehavealimitedmenutoday.

B.Wouldyouliketoseethemenu?

C.Hereisthemenu,pleasechoose.

D.Wehavevegetarianandnon-vegetarianoptions.

5.在飞机上，如果乘客需要帮助使用耳机，乘务员应该如何指导？()

A.Hereistheheadset,pleaseplugitin.

B.Howtousetheheadset?

C.Theheadsetisonthearmrest.

D.Youcanaskformoreheadphonesifneeded.

6.当乘客需要帮助携带行李时，乘务员应该如何回应？()

A.Icanhelpyouwithyourluggage.

B.Youneedtocarryyourownluggage.

C.Theluggagebeltisonthebackoftheseat.

D.Pleaseputyourluggageintheoverheadcompartment.

7.在飞机上，如果乘客需要联系地面，乘务员应该如何协助？()

A.Hereisthephone,pleasecall.

B.Youcanusethephoneinthelavatory.

C.Pleasecontactthegroundcrewforassistance.

D.Thephoneisfreetouseinthecabin.

8.在飞机降落时，乘务员会提醒乘客做什么？()

A.Fastenyourseatbelt.

B.Turnoffyourelectronicdevices.

C.Prepareforlanding.

D.Keepyourseatinthereclinedposition.

9.如果乘客询问飞机的飞行时间，乘务员应该如何回答？()

A.Theflighttimeisapproximately3hours.

B.Theflighttimeis3hoursand30minutes.

C.Theflighttimeisaround4hours.

D.Theflighttimeisexactly3hours.

10.在飞机上，如果乘客需要帮助调整座位靠背，乘务员应该如何操作？()

A.Showthepassengerhowtoadjusttheseatback.

B.Adjusttheseatbackforthepassenger.

C.Tellthepassengertowaituntiltheflightisover.

D.Askthepassengeriftheyneedanyotherassistance.

二、多选题(共5题)

11.在飞机上，乘务员通常会提供哪些服务？()

A.餐饮服务

B.饮料服务

C.行李存放服务

D.休闲娱乐服务

E.医疗急救服务

12.在飞机起飞前，乘客应该注意哪些事项？()