2025年酒店英语试题及答案.pdfVIP

2025年酒店英语试题及答案

一、单项选择题（每题2分，共10题）

1.Whatisthebestwaytoaddressaguestwhohasa

complaintabouttheroomservice?

A.Avoidtheguestandletthemanagerhandleit.

B.Listentotheguest,apologize,andofferasolution.

C.Blamethekitchenstafffortheissue.

D.Ignorethecomplaintandhopeitgoesaway.

Answer:B

2.Howshouldahotelfrontdeskagentgreetaguestchecking

in?

A.Goodmorning,welcometoourhotel.Haveanicestay.

B.Goodevening,pleasesignthisformandleaveyour

key.

C.Welcometoourhotel.