现代服务精神与特质培训手册.pdfVIP

巅峰企业发展顾问

现代人服务精神与特质

应有之精神

A.认识自己的工作,了解自己的职责.

B.情绪带到工作上,适当地隐藏缺点.

C.做好服务,利益无限,发挥精神,创造价值.

D.为自己而做,服务由心而发.

应有之特质

A.动人的笑容亲和力

B.牢记客户的力

C.客户的谈话尊重力

D.展现风采的仪容信心力

E.发挥专精专业的谈吐说服力

F.永不和客户起正面争辩和谐力

G.勇于承认己身之错误坦诚力

H.诚实、专心的表达信服力

I.以退为进的包装增值力

客户口碑的源点

A.友善