英语邮件客服面试题及详细答案.docxVIP

英语邮件客服面试题及详细答案

一、基础能力题（考察英语邮件基础撰写与岗位认知）

1.请用英语撰写一封邮件，回复客户的咨询：“Ihaven’treceivedmyorder(OrderNo.20260416001)whichIplaced5daysago.Couldyoupleasecheckthedeliverystatusforme?”

Subject:Re:YourOrderNo.20260416001DeliveryStatusInquiry

DearCustomer,

Thankyouforyouremailandwesincerelyapologizefortheinconveniencecausedbythedelayinyourorderdelivery.Wetotallyunderstandyourconcernaboutnotreceivingyourorder(No.20260416001)whichyouplaced5daysago.

Wehaveimmediatelycheckedthedeliverystatuswithourlogisticsteam.Yourorderwasshipped