外语客服笔试题目及答案.docxVIP

外语客服笔试题目及答案

考试时间：______分钟总分：______分姓名：______

第一部分：词汇与语法

1.Choosethebestwordtofillintheblank:Thecustomerexpressed______frustrationwiththedeliverydelay.

a)slight

b)serious

c)potential

d)immediate

2.Fillintheblankwiththecorrectformoftheverb:Iftheproductarrivesdamaged,pleasereturnit______theneareststore.

a)in

b)at

c)to

d)for

3.Choosethebestoptiontocompletethesentence:Ourcompanypolicyrequiresusto______allcustomercomplaintswithin24hours.

a)address

b)addressing

c)addressed