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- 2026-09-01 发布于河北
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Whenthehypefades,realityhits
CustomerserviceintheageofAI
Edition2|2026
MANAGEMENTSUMMARY
Whenthehypefades,realityhits
CustomerserviceintheageofAI
ThehypearoundAIincustomerservicehasfaded
buttherealitymaybeevenmorecompelling.Inlast
yearsstudy,around95%ofrespondentssaidthey
wereusingAIincustomerservice.Thisyear,thatsharehasfallento54%.Thissharpdropdoesnotindicate
areversalofAIadoption;rather,itreflectsamore
realisticassessmentofwhatactuallyconstitutesAIincustomerserviceoperations.
Customerserv
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