2026热潮褪去 回归现实:AI 时代的客户服务研究报告(第二版).docxVIP

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2026热潮褪去 回归现实:AI 时代的客户服务研究报告(第二版).docx

STUDY

STUDY

Whenthehypefades,realityhits

CustomerserviceintheageofAI

Edition2|2026

MANAGEMENTSUMMARY

Whenthehypefades,realityhits

CustomerserviceintheageofAI

ThehypearoundAIincustomerservicehasfaded

buttherealitymaybeevenmorecompelling.Inlast

yearsstudy,around95%ofrespondentssaidthey

wereusingAIincustomerservice.Thisyear,thatsharehasfallento54%.Thissharpdropdoesnotindicate

areversalofAIadoption;rather,itreflectsamore

realisticassessmentofwhatactuallyconstitutesAIincustomerserviceoperations.

Customerserv

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