2026年行业英语培训题目航空服务英语沟通与礼仪规范练习册.docxVIP

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2026年行业英语培训题目：航空服务英语沟通与礼仪规范练习册

一、单项选择题（每题2分，共20题）

说明：每题只有一个最佳答案。

1.Whenapassengerasksaboutthein-flightmealoptions,whichresponseismostprofessional?

A.Idontknow,askthechef.

B.Themenuincludeschicken,beef,orvegetarian.

C.Sorry,Ican’ttellyoubecauseit’sasecret.

D.Ifyouwanttoknow,youshouldcallthegroundstaff.

2.Ifapassengerisupsetaboutadelayedflight,whatshouldthecrewmembersayfirst?

A.Don’tworry,thedelayisnotourfault.

B.Theairlineisworkinghardtoresolveit.

C.Canyoutellmewhyyou’reangry?

D.Wedon