商务英语之外贸函电_eMail.ppt

Business Email Business Email Heading Each field in the template is designed to hold specific information, the definitions of which are preprinted on the left hand margin as follows: TO: FROM: CC: BCC: DATE: SUBJECT: ATTACHED Business Email Body Short paragraphs are the rule Using different font faces, colors, sizes, and styles, such as bold or italic just select plain text and move on Business Email Signature Block A signature block should contain all the contact information a recipient might require in order to respond to an email. Example of signature block Peter ConnorOwner/Managing EditorThe Write CompanyBellvue, CO 80512Voice: Fax: Email: peter@Web site: the salutation and complimentary close will be written informally, particularly after the protocols of an initial contact have been observed the simple, friendly expression in the following example Salutation: Hi Luann, Body: I appreciate your work on… and I look forward to… and so forth and so on… Complimentary Close: Thanks again, Signature Line: Peter Subject Lines are Headlines It grabs your attention, and it tells you what the article is about never leave the subject line blank Example 1: Formal Hello, I read on your web site that you offer Music CD copying for large quantities of CDs. Id like to inquire about the procedures involved in these services. Are the files transferred online, or are the titles sent by CD to you by standard mail? How long does it usually take to produce approximately 500 copies? Are there any discounts on such a large quantity? Thank you for taking the time to answer my questions. I look forward to your response. Jack Finley Sales Manager, Young Talent Inc. (709) 567 - 3498 Example 2: Informal I hear youre working on the Smith account. If you need any information dont hesitate to get in contact with me. Hi Tom, Listen, weve been working on the Smith account and I was wondering if you could give me a hand? I need some inside information on recent developments ov