餐饮增销技巧.ppt

UP-SELLING SKILLS餐饮增销技巧 Bring up FB revenue 提高餐饮的额外收入 Improve Guest Satisfaction Index 提高客人的满意度 Improve Associate Satisfaction Index 提高员工工作满意度. 与客人建立良好关系的重要性Establish good relations with guest very important 为什么要建立良好关系？ Why you need to establish good relations with guest? 如何与客人建立良好关系 How to establish good relations with guest? 与客人建立良好关系的时机What is right time? 推荐Recommend 为什么要向客人推荐? Why we need to recommend? 向客人推荐什么 What we need to recommend? 向客人推荐什么 What we need to recommend? 向客人推荐什么 What we need to recommend? REVIEW Target Revenue GSI ASI Establish good relations with guest Why How What is right time? Recommend Why What How What is good chance Chance for drinks Chance for Appetizer and Soup Chance for dessert and coffee Words for Up-selling Merry Christmas 海量管理资源免费下载： 管理资源吧（） * * Evan-Gin BOTANICA TRAINING SYSTEM Up-selling Skills 课程内容What will your know in this training? Evan-Gin What’s the target? 我们的目标是什么? Why you need to establish good relations with guest? 了解与客人建立良好关系的重要性 Why will you recommend? What will you recommend? How to recommend? 了解为什么要向客人推荐?推荐什么?如何推荐? What is good chance? 推荐食品或饮料的重要时机? BOTANICA TRAINING SYSTEM Up-selling Skills 目标 Objective Evan-Gin BOTANICA TRAINING SYSTEM Up-selling Skills Evan-Gin BOTANICA TRAINING SYSTEM Up-selling Skills 客人从他们喜欢的人那里买东西 客人从他们信任的人那里买东西 微笑Smile 眼神交流 Eye Contact 肢体语言 Body Language 问候 Greeting 宜人的语气 Pleasant Tone 介绍自己 Introduce yourself 称呼名字 Use Guest Name 适当的恭维 Proper Compliment Evan-Gin BOTANICA TRAINING SYSTEM Up-selling Skills Right Time When guest friendliness 客人友善的时候 When guest are happy to communicate with you 客人乐意与您沟通 Wrong Time When guest hostility 客人不友善 Guest unhappy 客人心情不好 Disturb guest 打搅客人 (交谈、打电话) Evan-Gin BOTANICA TRAINING SYSTEM Up-selling Skills Why we need to recommend? 为什么要向客人推荐? What we need to recommend? 推荐什么? How to recommend? 如何推荐? Evan-Gin BOTANICA TRAINING SYSTEM Up-selling Skills Guests can’t understand menu or drink list 客人不会、不