贝恩Bain咨询公司的知识管理.ppt

KM JP Morgan Jan 02 Knowledge Management at Bain Most executives are not happy with KM Why KM Often Fails Bain has created a leading KM capability Why KM matters to consulting firms Knowledge example in consulting Overview of Bain and Company Many KM failures over our first 26 years Bain’s approach for getting it right The objectives of KM for Bain Bain’s knowledge is centered around our case teams Our content strategy The BVU and GXC GXC 2.0 home page Additional screen shots removed due to sensitivity Presentations are in an easy-to-use, web-based format BVU video modules The GXC has changed the way Bain works Bain knowledge creation and capture Many roles make this process work Knowledge Brokers at Bain Metrics and incentives So what’s the impact? Our framework for KM impact What we know so far Our next steps Our key learnings MyBain is our new worldwide intranet. It is your customized window into Bain and the Internet. MyBain is our new worldwide intranet. It is your customized window into Bain and the Internet. MyBain is our new worldwide intranet. It is your customized window into Bain and the Internet. The case team is the center of knowledge creation. Their knowledge and captured, codified and shared through the Knowledge Brokers, Knowledge Officers, IS and Practice Area Heads MyBain is our new worldwide intranet. It is your customized window into Bain and the Internet. NY Infotoday preez 1 “How Satisfied Are You with Each Management Tool?” “How Good is Each Management Tool at Getting Financial Results? Source: Bain Management Tools Techniques Survey (2001) Not enough thought before technology Not properly defining KM for the organization Viewing KM as a separate function, versus just a part of business strategy Misguided focus on people and process A good strategy for content creation and capture Focused, high value investments in intellectual capital Deep mining of ongoing learnings from projects The GXC - a great KM system Classification/taxonomies Int