第6章项目团队组织的建设、冲 突和谈判.pptVIP

6-* Project Team Building, Conflict, and Negotiation Chapter 6 ? 2007 Pearson Education 6-* Building the Project Team Negotiate with Their Supervisor Talk to Potential Team Members Identify Necessary Skills Renegotiate with Top Management Identify People With Skills Build Fallback Positions Assemble the Team Success? Success? Yes Yes No No 6-* Effective Project Teams Clear Sense of Mission Productive Interdependency Cohesiveness Trust Enthusiasm Results Orientation 6-* Reasons Why Teams Fail Poorly developed or unclear goals Poorly defined project team roles interdependencies Lack of project team motivation Poor communication Poor leadership Turnover among project team members Dysfunctional behavior 6-* Stages in Group Development Forming – members become acquainted Storming – conflict begins Norming – members reach agreement Performing – members work together Adjourning – group disbands Punctuated Equilibrium is a different model 6-* Team Development Stages 1. Forming 2. Storming 3. Norming 4. Performing Convene Adjourn Inclusion Control Cooperation Productivity Productive Organized Infighting Testing Quiet Polite Guarded Impersonal Business-like High Morale Establish procedures Develop team skills Confront issues Rebuilding morale Conflict over control Confrontational Alienation Personal agendas Low morale Trust Flexible Supportive Confident Efficient High Morale 6-* Achieving Cross-Functional Cooperation Cross-functional cooperation Task Outcomes Psycho-Social Outcomes Rules Procedures Physical Proximity Accessibility Superordinate Goals 6-* Building High-Performing Teams Make the project team tangible Publicity Terminology language Reward good behavior Flexibility Creativity Pragmatism Develop a personal touch Lead by example Positive feedback for good performance Accessibility consistency 6-* Virtual Project Teams use electronic media to link members of a geographically dispersed project team How Can Virtual Teams Be Improved? Use face-to-face