华信惠悦(职员沟通和企业职员激励 手册).pptVIP

Attitudinal clusters:Commitment vs Alignment High Low Low High Commitment to the firm Understanding of business objectives 39% Value creators 32% Fence sitters 7% Unguided missiles 8% Unconvinced 14% Lost sheep Percentages are proportion of employees in each cluster. Proportions correlate with BU employee measures and KPIs. Case study Some Final Messages Good communications pays It is a continuous process with several layers and connections Continually audit, assess and align Build communications into the normal planning cycles and change process In terms of the Information Consultation Directive.… Handle with care but maximise the potential return- Facilitator: Key Messages: Briefly review what is organizational performance management by emphasizing the factors that impact: What employees do -- their measurable job results and accomplishments; and How they do it -- what key knowledge, skills and abilities contribute to the effective accomplishment of the results Audience Activity/Question: I want to point out one more significant finding. Here you see the well-known Service Profit Chain, which puts forth that better human capital practices lead to a more productive and engaged workforce, which leads to a more loyal customer base, which leads to better business performance. We looked at all the links in the chain – and found significant and positive relationships at every one. In other words, better human capital practices are correlated with a more engaged workforce, a more engaged workforce is correlated with better customer loyalty and more loyal customers are correlated with better financial performance. This gives us even more confidence in the robustness of our conclusions. At this point, I’d like to address some of the most common questions we anticipate getting in the market on the overall study findings. EFFECTIVE COMMUNICATION DRIVESSUPERVISORY/MANAGERIALBEHAVIOR CREATESEMPLOYEELINE OFSIGHT FACILITATESCHANGE FOCUSES ONCONTINUOUSIMPROVEMENT