【英文版行为学】Managers.pptVIP

Dr. Jerry L. Huxell Organizational Behavior Introduction, Individual Behavior, Attitudes and Values Managers Individuals who achieve goals and results with and through other people by making decisions, allocating resources, and directing activities. Functions Planning Organizing Leading Controlling Organization and Behavior A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals Behavior – manners, conduct Behaviorism – study of human actions by analysis of stimulus and response Myths or Facts People are inherently lazy Deep down, people are all alike You can’t teach an old dog new tricks Happy workers are productive workers Men make better leaders than women It’s not what you say, it’s what you do Mintzberg’s Managerial Roles Interpersonal – Figurehead, Leader, Liaison Informational – Monitor, Disseminator, Spokesperson Decisional – Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator Katz’s Management Skills Technical skills – apply specialized knowledge or expertise Human skills – work with, understand, and motivate other people or groups Conceptual skills – analyze and diagnose complex situations Organizational Behavior (OB) A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness Built on many different disciplines But OB is very complex Core Topics Motivation Leader behavior and power Interpersonal communication Group structure and processes Learning Attitude development and perception Change processes Conflict Work design and stress Challenges and Opportunity for OB Responding to globalization Managing workforce diversity Improving quality and productivity Responding to the labor shortage Improving customer service Improving people skills Stimulating innovation and creativity Improving