喜来登入职培训课件—自我意识和态度.pptVIP

SELF CONCEPT ATTITUDE 自我意识和态度 OBJECTIVE(S): 目标 explain why a positive self concept is necessary when working in a hotel 解释为什么积极的自我意识对于酒店工作很重要 explain what a positive attitude means 解释积极的态度的含义 describe why attitude is such an important behavior to control 解释为什么控制态度非常重要 Self concept 自我意识 How a person feels about himself or herself 人们对自我的感觉如何 Self Concept 自我意识 Positive self concept 积极的自我意识 Happy Relax Confident Communicate Negative self concept 消极的自我意识 Unhappy Affect relationships Affect communication Benefits of a positive self concept积极的自我意识的好处 More confident 更加自信 Motivation - enthusiasm drive 动力 - 热情和动力 Effective Communication 有效沟通 How can we develop a positive self concept?如何培养积极的自我意识？ It is important that you have high standards of personal hygiene and grooming at the St. Regis Shanghai. 重视个人卫生和仪容仪表有助你形成良好的 自我意识。 Reasons: Guests expect it Reputation of the hotel Part of the Sheraton Sanya Image Guests will feel comfortable and will trust you How can we develop a positive self concept?如何培养积极的自我意识？ Identify your strengths and build on them. 找出自身的优势并加强它们 Identify your weakness and look at ways of overcoming them 找出自身的不足并寻找方法克服它 Complete appropriate training to ensure you can perform your job correctly 完成适当的培训以保证你能准确地工作 Set goals and achieve them 确定目标并努力实现目标 ATTITUDE 态度 The way that you think, feel or behavior 思考，感觉或行为的方式 Obstacles 障碍指当你把视线离开目标时所看到的东西！ ATTITUDE 态度 Attitude reflects the way people feel 态度反应了人们的感觉 How they feel is shown in their behavior 人的感觉表现在行为上 Their behavior affects oth