美国豪生酒店礼仪培训资料课件.pptVIP

Hygiene，Grooming and Etiquette卫生、仪容仪表和礼仪知识 Contents 课程内容 Hair Face 头发面容 Uniform 制服 Finger Nails 指甲 Hygiene 卫生知识 Etiquette 礼仪举止 Hair Face 头发面容（1） Male 男士 Short hair 男士剪短发 Sideburns short 鬓角剃短 Clean hair with mousse 头发需干净并抹上摩丝 Face shaved (no moustache/beard) 男士剃须(无胡子) Hair Face 头发面容（2） Uniform 制服 （1） Ironed well 熨烫平整 Fit well 合身 Worn properly 正确着装 Jacket/Blouse/Shirt/Cuffs buttoned 夹克/短衫/衬衫/衣袖钮扣扣齐 Tie/Bow tight 领带/领结扣紧 Shirt/Blouse tucked in 衬衫/短衫无外露 Name Badge in the right place 名牌佩带正确方位 Not wearing other’s name badge 不佩带他人名牌 No dangling personal jewelry on neck/wrist/locker keys from trousers 头颈/手腕上不挂私人饰物/更衣箱钥匙不挂在裤上 Uniform 制服 （2） Black socks for male 男士着黑色短袜 Socks cleaned 短袜洁净 Wearing uniform shoes only 只许穿酒店制服鞋 Shoes polished and in good condition 鞋子擦亮，完好无损 No excessive jewelry/accessories (bracelets/rings/rubber band/string) 无多余珠宝首饰佩件(手链/戒指/橡皮筋/绳子) Skin tone stockings for female 女士穿着肉色长袜 Finger Nails 指甲 Short and well trimmed 剪短并修剪整齐 Clean 干净 Clear nail polish 无色指甲油 No nail polish for FB staff 餐饮部员工不得涂指甲油 Hygiene 卫生知识 Take a bath/showing daily and use deodorant. 每天需沐浴 Brush your teeth after each meal. 饭后刷牙 Do not use strong perfumes. 不要用味道太浓的香水 Wash hands regularly after washroom use如厕后洗手 Etiquette 礼仪举止 （1） Facial Expression 面部表情 Alert or observant 警觉或善于观察 Smile when talking 交谈时面带微笑 Greeting colleagues 与同事打招 Eye contact 保持目光接触 Etiquette 礼仪举止 （2） Body Language 身体语言 Not picking ears/nose 不挖耳朵/鼻孔 Not scratching hair/head 不搔头 Not yawning without covering with hands 打哈欠用手遮掩 Not sneezing without covering with hands 打喷嚏用手遮掩 No spitting 不随地吐痰 No slouching 不懒散地站，走，坐 Etiquette 礼仪举止 （2） Body Language 身体语言 Not putting hands in pockets 不将手插在口袋内 Not holding hands while walking 走路时不互相牵手 Not dragging feet 不拖着脚步走 No head lowered while walking 走路时不低头 No arms crossed 不交叉手臂 Not shaking legs 不摇摆腿 No legs wide apart while seated 坐时不将两将腿分开 Not speaking loudly in public a