Graduation practice report毕业答辩.ppt

How does guide’s quality effect on the guides service? Graduation project Guiding teacher： 贺丽霞 付检新 Department ： Foreign languages Class ： Tourism English 0933 Student number：0927063324 0927063313 0927063311 Name ： 邓胜平 陈艳 刘女牵 With the development of social economy, tourism is increasingly becoming our important parts in material life and cultural life that can’t be lost. And as the soul of tourism industry, the relationship between the image and credibility of the travel agency links the tourists interests. Key words Tour guide Quilities Service The introduction of tour guide : “ Definition” According to the guides personnel management regulations of the concepts ,the guide will be called,who accept travel agency appointed for tourists, and provide the wizard, interpretation and related tourism service personnel. “Status” The Courier travel agency image and reputation as the representative, is the soul of the travel service, the service also links the tourists vital interest. They spread culture and develop social sense of right, the promotion of socialist spiritual civilization construction plays a positive role. “Role” International tourism industry will called guide the travel industry soul, and travel pillar, tour activities director The tour guide as the culture disseminator, service setters, is seated on the first line in the key task in the center position,and plays a leading role. Qulities of tour guide Professional ethics Observance of discipline Fair Keep the rules Unity Good faith Positive Knowlege