导入ERP成功之关键因素与绩效探讨 --以台湾大同公司为例.pdfVIP

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导入ERP成功之关键因素与绩效探讨 --以台湾大同公司为例.pdf

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30 ERP ERP ERP ERP ()ERP ERP , ERP 63 ERP ERP ERP I Abstract ERP system can serve to smoothen business processes, to integrate each function and process of a firm, and to enhance managers make a correct and precise decisions with real-time information. Although many companies introduce ERP systems in recent years, the effectiveness of ERP systems is mixed. The purpose of this study is to explore the impact of the integration ability of an ERP system, the readiness of each department of a firm and the support which ERP vendors can provide on the performance of a firm. This study chooses Tatong Company which adopted ERP systems in 2000 as the research object, and conducts a survey to realize how these three variables affect the performance after ERP implementation. As 100 copies of questionnaires issued, a total of 63 valid copies returned with 63% response rate. By correlation and regression analysis, all three hypotheses proposed by this study are supported. Thus, integration ability of ERP systems, readiness of each department and supportive ability of ERP vendors all have positive relationships with the performance of ERP system. Key Words: ERP, Critical Success Factors, Multi Synergy