企业业务外包动因与决策研究.pdfVIP

摘 要 诚然外包能够创造出专注于核心业务、更具弹性的企业。然而，外包并不总是成功的。 导致外包失败的原因很多，其中决策失当是最关键的因素。企业如果希望通过外包来改善 经营状况，提升竞争力，就必须遵循一个系统而科学的外包决策过程和充分做好决策分析。 本文尝试通过定性分析与定量分析、理论研究与实例分析相结合的方法，对企业业务 外包决策影响因素进行研究，提出合理的业务外包决策模型和决策方法，为企业做出正确 的业务外包决策提供思路，从而提高企业竞争力，确保企业长期稳定、健康地发展。同时 为丰富国内的行业外包理论研究，并为国内企业外包决策提供一点参考。 本论文在业务外包理论分析的基础上，将业务外包的动因分为财务动因、战略动因和 经营动因，并分析了影响业务外包决策的基本因素和主要因素。接着引入了AHP分析法， 提出了业务外包决策整合模型，该模型分为三阶段：非核心业务识别阶段、方案准备阶段、 非核心业务外包决策阶段。而核心业务识别模型是根据核心业务的两个特征（集中性和独 特性）判别出哪些活动是核心业务。企业应该外包非核心业务，而将自己的核心业务保留 在企业内部。非核心业务外包决策模型使用AHP分析法将前文所提到的影响外包决策的各 种相关因素结合起来，判别出哪一个方案是最适合的。最后，以佛山佳皇寝饰用品有限公 司为例对本文所提出的模型进行实例分析。 关键词：业务外包；核心业务；外包因素；外包决策 I Abstract It is true that an enterprise can be focus on core business and more flexible through outsourcing. However, outsourcing is not always successful. Among lots of reasons on the failure of outsourcing, improper decision-making is the most crucial factor. An enterprise must obey a systematic and scientific decision-making process, and make proper policy analysis, in order to improve its business and enhance its competitiveness. Based both on qualitative analysis and quantitative analysis, this paper try to find out the factors which influencing decision-making of outsourcing, using both theoretical study and example study.A decision-making model is also established, in order to help enterprises to make right decisions, advance its competitiveness, and ensure that they grow stably and healthily. Meanwhile, this paper makes some suggestions on decision-making of outsourcing, hoping to enrich the theoretical study of outsourcing theory. Based on theoretical study of business outsourcing, the causality of outsourcing can be divided i