总机英文培训.docVIP

总机-英文培训 ㈠ 礼貌用语 ⑴ Good morning /Good afternoon /Good evening/Good night ⑵ What can I do for you？/May/Can I help you？/How Can I do for you? ⑶ Have a nice trip/Hope you have a nice day/a pleasant day/have a good rest。 ⑷ Wait a moment，please/Hold on，please。/please hold the line，please。 ⑸ Glad to meet you/Nice to meet you。 ⑹ Thank you very much/It doesn’t matter./You’re welcome. ⑺ Excuse me/I’m sorry ⑻ Go upstairs，please/This way，please/Turn left/right/Follow me，please ㈡ 酒店各部门英文表达 ⑴ 前厅部 Front Office ⑵ 客房部 House Keeping ⑶ 餐饮部 Food and Beverage Departme ⑷ 销售部 Sales and Marketing Department ⑸ 财务部 Financial Department ⑹ 采购部 Purchasing Department ⑺ 行政部 Executive Department ⑻ 人事部 Human Resources Department ⑼ 工程部 Engineering Department ⑽ 安保部 Security Department ㈢ 酒店公共服务设施英文表达 Room Service 客房送餐 Beauty Salon 美容美发 House Keeping 客房中心 Lobby Bar 大堂吧 Front Desk 前台 Safety Deposit Box 保险箱 Concierge 礼宾 Bell Man行李员 Business Center 商务中心 Laundry Bag 洗衣袋 CCTV 监控中心 Express Service快递服务 Executive lounge 行政酒廊 Collect Laundry 收取客衣 Entertainment Service 娱乐设施 Self-Service 自助服务 4 Seasons Self-Service restaurant 四季自助餐厅 Chinese Restaurant 中餐厅 Western Restaurant 西餐厅 Conference Room 会议室 Currency Exchange 外币兑换 Night Club 夜总会 IDD（International Direct Dial） 长途直拨 Sauna 桑拿 Shopping Arcade 商场 Swimming Pool 游泳池 Lost and Found 失物招领 Shoe Shine Service擦鞋服务 IDD （International Direct Dial） 国际直拨 DDD（Domestic Direct Dial） 国内直拨 ㈣ 房间物品英文表达 Ashtray 烟灰缸 Mirror 镜子 Hanger 衣架 Toilet Paper 卫生纸 Basket /Welcome Tea 欢迎茶壶