管理信息系统16.ppt

Chapter 16 Executive Information Systems The Executive Position Unique demands of the executive position Executives require unique information processing 16.2 What Do Executives Do? Term executive is loosely applied No clear dividing line between executives and other managers Executive manager on the upper level of the organizational hierarchy who exerts a strong influence on the firm Long term planning horizon 16.2.1 Fayols Management Functions Plan Organize Staff Direct Control 16.2.2 Mintzbergs Managerial Roles Different levels of management perform same roles but relative time spent on each differs High-level management focus Long-range, entrepreneurial improvements Responding to unanticipated situations 16.2.3 Kotters Agenda and Networks John P. Kotter, Harvard professor Executives follow a three step strategy Agenda -- objectives the firm is to achieve Networks -- cooperative relationships Hundreds or thousands Inside and outside the firm Environment -- norms and values so the network members can achieve agendas 16.3 How Do Executives Think? Daniel J. Isenberg, Harvard professor Studied more than one dozen executives over a 2-year period What they think about 1. How to get things done 2. A few overriding issues 16.3 How Do Executives Think? (cont.) More concerned with process than solution Thought processes do not always follow the step-by-step patterns of the systems approach Intuition is used at each step 16.4 Unique Information Needs Mintzberg was first to conduct a formal study of executive information needs Studied 5 executives in early 1970s Five basic activities desk work telephone calls unscheduled meetings scheduled meetings tours 图16-3 How Minzberg’s CEOs Spent Time 16.4.2 Unique Information Needs Jones McLeod Study Studied 5 executives in early 1980s Questions 1) How much information reaches the executive ? 2) What was the information value ? 3) What are the information sources ? 4) What media are used to communicate the information ? 5)