Topic 8Engaging with patients and carers.ppt

Topic 8Engaging with patients and carers Learning objective Understand the ways in which patients and carers can be involved as partners in health care both in preventing harm and learning and healing from an adverse event Knowledge requirements basic communication techniques informed consent procedures the basics of open disclosure Performance requirements actively encourages patients and carers to share information shows empathy, honesty and respect for patients and carers communicates effectively obtaining informed consent shows respect for each patient’s differences, religious and cultu