浅谈秘书礼仪.docVIP

湖南现代物流职业技术学院 毕 业 论 文 专 业： 文秘 班 级: 文秘0901 学 号: 091010018 学生姓名: 李瑞华 指导老师: 冯熹老师 二〇一一年八月二十八日 浅谈秘书礼仪 摘要 礼仪是人际交往中使用的一种艺术，是一个人内在美与外在美的结合，是一个公民道德品质修养的标志，也是一个民族进步的标志。 在秘书工作的众多事务中，秘书礼仪是极其重要的内容之一，而且为企业塑造良好的形象，是企业的无形资产。良好的礼仪也是秘书人员不可忽视的一种修养和技能。秘书工作不能忽视礼仪内容，而礼仪则在秘书工作中具有自己的特殊意义。所以秘书人员要不断提高自身素养，把礼仪的优势在秘书工作中发挥到最大。 关键词： 礼 仪 秘书工作 素质修 前 言·································································1 一 秘书礼仪的基本知识················································2 （一）秘书礼仪的含义和内容············································3 （二）秘书礼仪的特点··················································3 （三）秘书礼仪的原则··················································3 （四）秘书礼仪的基本理念··············································4 二 秘书礼仪的功能和作用··············································6 （一）秘书礼仪的三大功能··············································6 （二）秘书礼仪的作用··················································7 三 提高秘书礼仪修养的方法和途径······································9 （一）加强道德修养····················································9 （二）提高文化素质····················································9 （三）自觉学习礼仪知识，加强礼貌教育··································10 （四）积极参加礼仪实践················································11 （五）养成良好的行为习惯··············································11 小 结································································12 参考文献······························································13 致 谢·································································1 前言 我国是一个具有悠久历史和文明传统的礼仪之邦，很久以来就十分关注和重视礼仪礼节，甚至将其上升到国本和教化程度高低的地位。随着经济社会的发展和对外交往的增多，礼仪问题越来越受到党政机关、企事业单位等各类社会组织的重视。随着改革力度的加大，秘书人员的职能范围也日益扩大，这些无疑要求秘书人员除了掌握基本的秘书知识、拥有一定能力之外更应具备适当得体的秘书礼仪， 但很多秘书人员却在繁琐性工作下忘记了提高自身修养，特别是秘书礼仪的培养。本论文共分三章，分别从秘书礼仪的基本知识，功能和作用，以及如何提高秘书礼仪修养方面，结合自己实际生活进行了阐述。 一 秘书礼仪的基本知识 （一）秘书礼仪的含义和内容 秘书礼仪是秘书在工作和社会活动中，为了塑造个人和组织的良好形象而应当遵循的对交往对象表示的尊敬与友好的规范或程序，是一般礼仪在商务活动中的运用，它体现了秘书人员自身的文化素养、精神风貌和工作态度。 秘书礼仪是社会礼仪的重要组成部分，但