商务英语Unit 3 RETAILING.ppt

商务英语Unit 3 RETAILING 教材：新视野商务英语（下） Unit 3 RETAILING Objectives Language focus Skills Key Vocabulary Lead-in Writing Homework Objectives When the learners finish learning this unit, they should be able to providing information on customers and service collecting information on customers and service. Language focus Make and do ? we use do: 1.to take about activities without mentioning exactly what they are 2.to talk about work or a task 3.with a determiner +verb+-ing, to talk about activities that are repeated or take some time. do nothing, do your best, do research, do the typing, do a job ? We use make: 1.to talk about creating or constructing. 2.with nouns connected with talking about sounds. 3.with nouns connected with travel. make a complaint, make a mistake, make a suggestion, make a speech, make a decision, make plans, make money ? There are many other expressions with make and do which do not follow these guidelines. It is best to learn these or use a dictionary if you are unsure. Skills Writing: a consumer survey report Reading: Richer Pickings Listening: store layout Key vocabulary retailing retailer shop store outlet chain shopping centre hypermarket superstore retail park department store Lead-in 1.In groups, discuss the retail business in your country. How has the business changed in recent years? What do you think are the reasons for these changes? 2.Hear Janet Moore, a retail specialist, talking about the difficulties facing British retailers who try to penétrate the US market. She talk about four companies: Habitat The Virgin Group The body shop Next Words and expression sales pitch: what salespeople say to persuade you to buy sth to do sth up: to repair sth quirky: unusual, untypical alternative: not traditional pushy: rude in trying to get what you want Locating objects at the front,