HECM Protocol Training.ppt

Paying for counseling agencies may charge clients a fee for counseling Lenders may not pay for counseling directly or indirectly Agencies cannot refuse counseling because of inability to pay Can collect fee prior to counseling or from loan proceeds Client referral Client must contact counseling agency directly and personally to schedule appt. Lender cannot fax or call counseling agency to schedule appt on client’s behalf Counselor must fax, mail or email HUD’s required handouts Counselor should be sensitive to client’s level of understanding of RMs may have already established relationship with lender counselor may not steer client toward or away from specific lenders or RM products Lenders cannot contact counselor or agency to discuss clients information including scheduling of counseling appt. request information about topics covered in counseling session to check on the progress of the counseling session Similarly, counselors may not contact lenders to inquire about these topics. Emergency Counseling – previously “on-demand” defined imminent danger of losing home or needs funds for impending medical treatment – need HECm to access funds Emergency counseling without appt. – don’t have to get materials prior to session Issuing certificate counselor needs to record correct time on certificate counselor signs cert, retains copy and sends original to client counselor can withhold cert using client assessment, note in file why cert withheld * * Client Information name, address, DOB est. home value existing debt on home any unpaid Federal debt i. e. taxes, SBA Disclosures fee structure will this cause financial hardship Determine clients reason for investigating a RM Determine any hearing or language problems, legal capacity, power of attorney Encourage participation of family or trusted advisor Counseling Overview review counselor’s role and topics to be covered Information Packet Other than emergency counseling, all other sessions canno