杭州香格里拉酒店餐厅规章制度.docVIP

规章及制度 POLICIES PROCEDURES SUBJECT: Report to work PP REF NO: 001 主题：工作汇报的政策与程序 编号：001 DISTRIBUTION: CAFé SHOP AND ROOM SERVICE STAFF PAGES: 2 PREPARED BY APPROVED BY 准备人： 批准： ? ? General Manager 总经理 IMPLEMENTATION DATE 执行日期： OBJECTIVES目的：Make staff get more help and solve the problem in first time . 规章及制度 POLICIES PROCEDURES SUBJECT:PRE-SHIFT MEETING AND MONTHLY MEETING REF NO: 002 主题：每日例会和月会的准备 编号：002 DISTRIBUTION: ALL CAFé SHOP AND ROOM SERVICE STAFF PAGES: 1 PREPARED BY: APPROVED BY 准备人： 批准： ? ? General Manager 总经理 IMPLEMENTATION DATE 执行日期： OBJECTIVES目的:EFFECTIVE FOR COMMUNICATION AND SOLVE THE PROBLEM 。 PROCEDURE: A、所有领班主管副经理每次开会前必须准备好要说什么。包括营业时间内发生的问题应该注意的，需要跟进的，需要员工注意的，然后进行工作分配。 The captain and the supervisor assistant manager must be prepare what want say. Including what happen in work time 、what we need to follow 、what we need to pay attention、arrange the work to duty staff . B、 会议时间根据工作流程规定进行，所有员工提前三分钟站好准备开会。（如果有特殊情况可能会更改更改）Pay attention about time ,the meeting time according to the restaurant work flow (accept have urgency thing )we will change the time .and need all staff standard by in restaurant before 3 minutes. C、 所有上班员工必须参加例会，不接受任何解释，缺席一次一张口头警告。（除非已经安派其他工作）All duty staff must be join in the meeting .don’t have any excuse ,lost one time will be got a warning.(accept is arranged work already ) D、 每月五号进行一次月会，每位员工必须参加。（年假/婚假/工伤/和公共假期除外）缺席一次一张口头警告。Monthly meeting ,every month will have a monthly meeting on every month 5th .every one must be join (accept annual leave 、marriage leave 、job injury leave 、public holiday ).lost one time will be got a warning. E、 所有员工必须备一笔记本和笔，记下每次月会内容，每次每人至少提一个建议以帮助餐厅不断完善。All staff need prepare one note book and one ball pen for take notes ,and also give some ideas to improve our restaurant to better and better (on monthly meeting ). F、员工生活问题如需帮助同时也可以提出来，我们尽力帮忙。If have personally thing also can asking. we will help to solve it