杭州香格里拉酒店餐饮部标准操作程序.pdfVIP

STANDARD OPERATION PROCEDURES 标准操作程序 FOOD BEVERAGE 餐饮部 SHANGRI-LA HOTEL, HANGZHOU STANDARD OPEATION PROCEDURE 杭州香格里拉饭店 标准操作程序 DEPARTMENT: FB JOB TITLE: All staff 部门 :餐饮部 职务 : 所 有服务员 TASK NO: 01 TASK : How to clear soiled dishes 号码 : 01 工作职责 : 怎样 清洁脏盘子 EQUIPMENT REQUIRED: 所需设备 : WHAT TO DO HOW TO DO IT WHY 内容 程序 目的 Approach guest table Observe guest after he has finished the food Ask for the permission to remove the Say : excuse me, sir/ madam , may I Inform guest that we will serve dish from the table clear your… him / her Remove the dishes Remove the soiled dishes from the Approach from right side of guest , right hand side of the guest present your right leg forward and slightly bend Ensure that is done quietly and neatly . Practice the 3 “s” , this is : scrape, separate , stack. *** Do not try to clear too many For the safety and less breakage dishes at one time , go a second and third time if necessary .