行为素质词典.docVIP

行为素质词典 行为素质词典（节选） Building Effective Teams建立有效的团队... 1 Continuous Learning持续学习... 3 Creativity创造力... 5 Customer Focus关注客户... 7 Informing提供信息... 9 Interpersonal Savvy人际感悟力... 11 Listening倾听... 13 Organizing组织能力... 15 Planning计划能力... 17 Priority Setting优先权设置... 19 Problem Solving解决问题... 21 Process Management流程管理... 23 Teamwork团队合作... 25 Building Effective Teams建立有效的团队 Definition定义: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.在需要时能将不同的人组合到团 队中；在其团队中建立起强大的士气和精神；分享胜利与成功；鼓励开放式的对话；允许员工完成工作并为其工作负起责任；以团队整体的方式定义成功；营造团队归属感。 Level 1初级: § Experienced in supervising a team.有管理团队的经验。 § Familiar with team goals, objectives, roles and responsibilities.熟悉团队的目的、目标、角色及责任。 § Has lead team meeting to review progress and performance.曾主持讨论流程和绩效的团队会议。 § Can describe current team and discuss the contribution of each and every team member.能够对当前的团队进行描述，并讨论每一团队成员做出的贡献。 § Has participated in defining the ground rules for individual and team responsibilities.曾经参与制定关于个人和团队责任的基本规则。 Level 2中级: § Experienced with leading or managing a variety of teams.具有领导或管理多种不同类型团队的经验。 § Can discuss alternative techniques for maintaining enthusiasm, energy and focus.能够讨论保持热情、动力和关注度的多种技术与方法。 § Has communicated both within the team and to stakeholders.曾经进行过团队 Ensures that team members are on board, unified and moving in the same direction.保证每一位团队成员在岗位上，并齐心协力向同一方向前进。 § Has led the definition of team mission and objectives for multiple teams.曾在多个团队中领导团队使命与目标的确定过程。 § Can describe special talents and work styles of team members.能够描述出团队成员的特殊才能和工作风格。 Level 3高级: § Coaches team leaders on issues, problems and solution methods.在观点、问题与解决方法等方面对团队领袖进行指导。 § Encourages information, constructive feedback and cooperation from others.鼓励来自他人的信息、建设性反馈及合作。 §