商务英语写作 7.pptVIP

Letters requesting payment 催款信 Collection letters (2) Collection Letters ( 6 steps )： 1. Friendly reminder.2. 2nd reminder. 3. Another reminder. 4. Offer to talk. 5. Deadline. 6. Notice of litigation（诉讼）. Collection letters (3) 1. Friendly reminder. We are sure that you will not object to this reminder that there is a balance due of ____ (amount of balance) on your monthly account. If you have not mailed your check, please do so now, this will bring your account up-to-date. Thank you, we appreciate your business. Collection letters (4) 2. 2nd reminder. You did not reply to our first reminder that your account is overdue.? Please confirm that you will be sending us a check for _____ (amount) to bring your account up-to-date. Enclosed you will find a postage paid envelope for your convenience. Collection letters (5) 3. Another reminder Again, we must remind you of your open account that is now ___ (number of days) days beyond our ___ (number of days) terms.? Despite the fact that you have ignored our previous reminders, you can no longer delay payment if you wish to keep your account open.? Please phone us to discuss ways we can work together to reduce this balance. We will try to help you in every conceivable way.? Dont fail your company and us now. At the very least, send us an explanation with a partial payment of at least ________ (dollar amount) to keep your account open. We are looking forward to talking with you. Collection letters (6) 4. Offer to talk We are interested in our customers and are always trying to find new ways to improve our service.? For these reasons, we are inquiring why there has been a further delay in paying your long overdue account.? If we can help by making your payments smaller, extending our terms, or by recommending a lending company -- please let us know. We would appreciate talking with you within the next_________ (days) and a payment in the amount of__________ (amount of payment).? Collection letters (7) 5. Deadline.