剑桥商务英语第一册试卷.docVIP

剑桥商务英语第一册试卷 LISTENING Part One For question 1 to 8, you will hear eight short recordings. For each question, mark one letter a, b or c. You will hear each recording twice. 1. What does Alison order? a. Fish b. Steak c. Chicken 2. Which is the flight to Sydney? a. LH 4521 b. LH 4152 c. LH 4125 3. Which hotel does Graham’s colleague recommend? a. The Orion b. The Grand Hotel c. The Plaza 4. Which machine are the people talking about? a. A fax machine b. A printer c. A photocopier 5. What happens to the phone call? The receptionist puts the caller through. The receptionist takes a message. The caller offers to ring back later. 6. How much does the retailer pay for each game? a. $7 a unit b. $8 a unit c. $9 a unit 7. How long will the order take to arrive? a. 3 days b. 4 days c. 5 days 8. What is wrong with the printer? It has run out of paper. The paper has jammed. It needs a new ink cartridge. Part Two Listen to the Manager talking to staff about the way they answer the telephone. For question 9- 16, mark the correct letter a, b or c for the correct answers. You will hear the conversation twice. 9. The information was recorded by the company. given by the company’s customers. collected by a consultancy. 10. The company’s staff answer the phone a. very quickly b. reasonably quickly c. far too slowly 11. The groups average friendliness score was six out of ten. seven point five out of ten. eight out ten. 12. When dealing with enquiries, staff usually know who to pass the caller to. can’t answer the caller’s questions. have to take a message. 13. When putting a call through, staff should always ask for the caller’s name. play the hold music. ask the caller to wait. 14. Employees should answer the phone after a. two rings. b. three rings c. four rings 15. The company is most worried about how ________