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                             Abstract 
                                       atanew            China’S 
                         bankshasarrived 
         the          of                       phase.Afterentry 
    Todaycompetition 
                                                       the 
into            marketfurther             tocatchholdof 
    WTO,money                    more,how                 opportunities 
                      opens 
                              ofthe       banksinordertomake 
                       infront 
forChinesedomesticbanks             foreign                   original 
                 and                         to                   the 
marketshare         seizewider                  continuouslyimprove 
                              profit 
           steady                  space?How 
                                                                SO 
                                                                  as 
                                                     thecustomers 
                       banksandcollectmoreinformationof 
                  with 
customers’relationship 
                               to      a      efficient  flowand 
tO           moresatisfied?How 
   madethem                      designhigh          working 
                              with         to         withthenewera? 
       moderninteractionchannelscustomers 
                                             keep 
integrate                                         pace 
                                                          be 
                               as               thathaveto facedand 
               havebeen          thecore 
Alltheseconcerns emerged  problems 
                            after thenew 
solvedforChinesedomesticbanksentry         century. 
        thesisis      at           theCustomer 
    The                                                   Management 
                aimingintroducing           
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