基于价值观领导的酒店员工流失对策研究寻.docVIP

基于价值观领导的酒店员工流失对策研究 摘要：伴随着知识经济时代的到来，越来越多的酒店企业意识到人力资源是酒店宝贵的资源，是酒店利润增长的源泉和动力。而在酒店所有的人力资源中，高素质的、忠诚的员工无疑是促进企业发展的中坚力量。作为劳动密集型的服务性产业，酒店面临着日趋严重的人力资源危机，造成这种现象的重要原因在于酒店员工年流失率过高。酒店员工流失不仅造成招聘、培训、业务水平等显性成本的损失，而且还造成酒店客源流失、管理链条中断、员工队伍士气低落等隐性成本的损失。文章在探讨酒店员工流失的现状、影响及原因的基础上，讨论基于价值观的领导在酒店员工的工作中所起到的作用，提出以企业核心价值观为本的员工流失对策，以此激励酒店员工，达到稳定和培育人才的目的。 关键词：酒店员工流失；价值观；对策 A Solution about the Hotel Loss of Employees Based Values Leadership Shen Yang College of Economics and Management，Southwest University，Chongqing 400715，China Abstract ：With the arrival of the era of the knowledge-based economy，more and more enterprises have come to realize that the hotel human resources is the valuable resources of the hotel，which is also the source and the power of the hotel profit growth．Among all the hotels human resources，high-quality，dedicated staff is to promote the development of backbone enterprises．As a labor-intensive service industry，hotels facing the increasingly serious problem of human resources crisis．This phenomenon is at the bottom of the high wastage rate．The loss of hotel staff have not only caused the loss of the dominant cost including recruitment，training， operational level， but also caused the loss of other hidden costs such as the loss of hotel customers，interrupted chain management，low morale of staff. The article is on the basis of exploring the hotel staff in the loss of status，influence and causes，discussing the Value-based Leadership had played a role on the work of the hotel staff，bringing forward a solution based on enterprise values to inspire the hotel staff，and to level off and foster talented people． Key words：the loss of employees；values；solution 引言 进入21世纪的知识经济时代，酒店业在市场上的竞争不仅表现为服务产品质量的竞争，从某种意义来说，更直接体现为人才的竞争，高素质的、忠诚的员工是企业市场争胜的重要筹码，是企业文化和企业品牌的重要内涵。但是，当前国内频繁的大量的酒店员工流失现象却成为制约酒店进一步发展壮大的桎梏。员工流失及其影响成为行业内人力资源管理的敏感话题，同时也制约了整个酒店管理水平的提高，古语有云：“天时不如地利，地利不如人和”，无论社会政治经济环境如何有利于酒店业的发展，如果无法稳住“人心”，就无法顺应以人才竞争为主的全球经济竞争形势。笔者通过进入某酒店人事部半年的工作实践，逐步认识到价值观在整个人力资源管理过程中的重要性。 本文力求在分析员工流失这一现象的基础上，通过对员