数据挖掘在呼叫中心服务管理中的应用的分析.pdf

数据挖掘在呼叫中心服务管理中的应用的分析.pdf

Engineering Master Degree Dissertation of Chongqing University The Application Research of Data Mining in Service Management of Call Center Master Degree Candidate: Tian Yong Supervisor: Prof. Wang Kang Pluralistic Supervisor: Senior Engineer Luo Anyu Specialty: Computer Technology College of Computer Science Chongqing University October 2007 摘 要 呼叫中心是近年来新兴的热点行业,在企业的客户服务

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