Human Behaviour Analysis of Barrier Deviations Using a Benefit-Cost-Deficit Model.pdfVIP

Hindawi Publishing Corporation Advances in Human-Computer Interaction Volume 2009, Article ID 642929, 10 pages doi:10.1155/2009/642929 Research Article Human Behaviour Analysis of Barrier Deviations Using a Benefit-Cost-Deficit Model 1, 2, 3 ´ ´ 1, 2, 3 1, 2, 3 Philippe Polet, Frederic Vanderhaegen, and Patrick Millot 1 Universite Lille Nord de France, F-59000 Lille, France ´ 2 UVHC, Laboratoire d’Automatique et Mecanique et d’Informatique industrielles et Humaines (LAMIH), ´ F-59313 Valenciennes, France 3 CNRS, UMR 8530, F-59313 Valenciennes, France Correspondence should be addressed to Philippe Polet, philippe.polet@univ-valenciennes.fr Received 11 February 2009; Accepted 25 August 2009 Recommended by Mark Dunlop A Benefit-Cost-Deficit (BCD) model is proposed for analyzing such intentional human errors as barrier removal, the deliberate nonrespect of the rules and instructions governing use of a given system. The proposed BCD model attempts to explain and predict barrier removal in terms of the benefits, costs, and potential deficits associated with this human behaviour. The results of an experimental study conducted on a railway simulator (TRANSPAL) are used to illustrate the advantages of the BCD model. In this study, human operators were faced with barriers that they could choose to deactivate, or not. Their decisions were analyzed in an attempt to explain and predict their choices. The analysis highlights that operators make their decisions using a balance between several criteria. Though barriers are safety-related elements, the decision to remove them is not