宴会服务质量3资料.ppt

* Smart Start Banquet BANQUETING DAY THREE THIRD SESSION 7.30am to 2.00pm MUSLIM TABLE SERVICE穆斯林餐桌服务 How to do a proper Muslim table service ? Pick up the dome with food and place it on the base Ensure the dome stand is on确保圆顶屋是开着的 Ensure the dome has hot water in it确保有热水在里面 2. Ice water冰水 Present ice water on the table在桌子上准备好冰水 3. Greet the guests问候我们的客人 Smile and say “Good afternoon / evening Sir/Madam”. Greet them by their name if you remember them. Pull out the chair and let the ladies seat first微笑并且说中午好,晚上好,先生/女士,问候他们通过他们的姓名如果你记的他们的名字,为客人拉位子并且要先给女士拉位子 How to do a proper Muslim table service ? 4. Take the drinks order first首先呈上饮料单 Unfold napkins onto the guests lap from the right hand side of the guest. Serve the drinks using service tray展开餐巾从客人的右边为客人铺在客人膝上腰下的大腿部分.用托盘为客人服务饮料. 5. Place a dummy waiter around your table without obstructing the traffic在不阻碍客人的情况下安排一个侍者围绕餐桌为客人服务 6. Serve the first course ( Soto a yam )服务的第一步 Pick up the soup from the kitchen安排从厨房接取汤 Soup will it on the dummy waiter and serve from the right side of the guest汤应该从右边为客人服务 How to do a proper Muslim table service ? 7. Clearing the first course清理的第一步 Use a service tray and clear from the right side of the guests从客人的右边用托盘为客人清理 Clear away the soup spoon, saucer and bowl and move clock wise用顺时针方向收走客人的汤匙,茶碟,和碗 8. Service of main course – 5 items with rice服务主菜 Before serving the main course, collect the dinner plate from the heater and place them for every guests from the right hand side of the guest 在服务主菜之前先为客人从右边准备好从加热器那里取来的正餐盘 Open up the cover and place the service gear on every dishes Serve them rice individually one by one form the left hand side of the guest从客人的左手边逐个为客人服务米饭 How to do a proper Muslim table service ? 9. Offer them rice for second helping为客人提供第二次米饭服务 10. Clearing of the main course撤正餐 Check with the guest if they have finished eating. ie: look at the knife and fork if it is placed straight together on the plate, you can ask them “excuse me sir/madam, may I ….” offer you