BMC_ITSM方案解读.pptVIP

* * This slide is designed to be an opening or closing slide. This will allow the presenter to have a presentation cued up in slideshow mode without being on the title slide. The audience can take their seats, leave, or have open discussion with this slide up. Let’s take a look at the Problem Management process flow CLICK The Problem Investigation consists for 4 stages. - Identification, Recording and Classification -Review - Investigation and Diagnosis -And Resolution and Closure The Known Error Process consists of 3 steps: -Identification and Recording Classification and Assessment And