好客之道培训课件.pptVIP

Opening Activity开场活动 Excellent Encounters 绝妙的交往 Think about someone who you really enjoy talking to and being with 大家想起某一人,这个人是你特别喜欢与他/她交往和与他/她相处的人 Describe how you feel when you are in conversation with the person you have identified 描述当你与那一人交谈时，你有什么感觉 “Let’s know” 和大家分享 eye contact 目光注视 nodding 点头 smiling 微笑 speaking softly 说话温和 leaning forward 身体向前倾 asking questions 提问 How We Communicate 我们如何沟通 eye contact 目光注视 nodding 点头 smiling 微笑 speaking softly 说话温和 lea