场景英语new重点介绍.ppt

目录 酒店常用场景对话英语 前厅部常用场景英语 预定(Reservation) 定金/押金(Deposit) 推荐其他房间 (Recommend other rooms) 登记入住(Check in) 问询(Information) 查询(Check) 行李服务(Bell Service) 向宾客有礼貌的介绍自己（Self-introducing） 引领客人进房间(Guiding the guests to their room) 介绍客房设施(Introduce?room?facility) 失物招领(Lost Found) 满足客人合理需求服务 (Content?guest?requirement ) 征求客人意见的服务(Service of soliciting opinions from guests) 为客人提供咨询、解答疑难(Affording consultation answering question ) 紧急服务（如客人生病） (Emergency service , eg . guest is ill .) 酒店常用场景对话英语（Sentences） 10、您稍等一下好吗？（打电话时） Could you hold a moment please? 11、对不起，她还没讲完，您继续等吗？（打电话时） I’m sorry, she’s still tied up, and do you want to continue to hold? 12、它离这不远。 It’s not far from here. 13、请把这张地址卡交给出租车司机， 他会送您到那里的。 Please give the address card to the taxi driver and he’ll take you there. 14、您对我们的服务有什么意见？ What do you think of our service? 15、谢谢您告诉我们，我马上处理这件事。 Thank you for telling us about it. I’ll look into the matter right away. 1.感谢您的谅解 Thank you for your kind understanding 2.谢谢您给了我们这些信息 Thank you for the information you’ve given us. 3.抱歉，我们给您添了许多麻烦 We’re sorry to have caused you so much trouble. 4.我们的工作还做得很不够。 There’s a lot to improve in our work. 5.请多提宝贵意见。 Any comments and suggestions are most welcome. 6.有什么能为您效劳的吗？ Is there anything I can do for you? 7.让我来帮您。 Let me give you a hand. 8.让我来告诉您。 Let me tell you about it. 9.请再说一遍好吗？ Can I beg your parten? 前厅部常用场景英语（Sentences） 预定(Reservation) 7、公司未跟我店签约，这是我们能提供的最低折扣。 If the company has not any contract us, this is the best available rate we can offer. 8、您打算住多久？ How many nights will you stay with us? 9、您是否需要湖景房？ Would you like a room with lake view? 10、19楼、20楼的房间是无烟房。 19th and 20th floors are no-smoking. 1、请稍等一下，让我检查一下最近的订房情况。 Wait a moment, please. Let me check the recent reservations. 2、请稍等，我查一下是否有空房。 Just a moment, please, let me check if there is a room available. 3、我们明天有单人房。 Yes, we do have a single room for tomorrow. 4、很抱歉，单人房全部预定出去了。双人房可以吗？ I’ sorry, we’re fully booked for single rooms. Would you like to have a double r