邮件沟通技巧中英文解答.pptVIP

; 目 录Contents;不受时间的限制 No Limit by Time 写邮件比起通电话，显得更从容，表达得更充分，给对方好的第一印象 Mail is Calmer, Clearer than Telephone, Easier to Win Good First Impression 接收邮件时，较少地受到其他事务的干扰，交流更有效 When Reply Mail, All the Attention Focus on it, Less Disturbance, Better Communication 电子邮件不如电话和会面更直接 Email is Less Immediate than Telephone and Face-to-Face Talk 对于不习惯于及时接收邮件的客户，有时可能会误事 For the Client not Used to Checking Mail Timely, Email would be Behindhand ;8个基本规则 8 Basic Rules;规则1：清晰的主题Rule 1: A clear subject;Write David an email about this with the subject “Travel Update” Write David an email about this with the subject “ Two Changes in Your Shanghai Itinerary” Write David an email about this with the subject “ Urgent-Two Important Changes in Your Shanghai Itinerary” Write David an email about this with the subject “ Urgent-Two Important Changes in Your Shanghai Itinerary”. If David doesn’t reply in 24 hours, call him to confirm receipt of my email.;Write David an email about this with the subject “ Urgent-Two Important Changes in Your Shanghai Itinerary”. If David doesn’t reply in 24 hours, call him to confirm receipt of my email.; 这个圈出来的邮件主题恰当吗 Is the Highlighted Email Subject Appropriate? 哪些是不宜写在邮件主题里的？ What else Should Not be Included in an Email Subject?;规则2：精心构思 认真撰写Rule 2: Structured Writing;规则 3：专业性Rule 3: Be Professional;;;;你写信时愤怒么？ 请先存为草稿，一小时后心情平静了，重新打开再决定是否发出. Are You Angry when Replying Email? Save it as Draft, when Your Mood Calm Down after 1 hour, then Open the mail to Review if Sending it.;“cu”, “me 2”, “up”(support) “r u there”; 规则4：不要用公司邮箱谈论私事 Rule 4: Company E-mail is not Private ;收件人的排 列应遵循一定 的规则 The Recipients Arrangement should Conform in Order ; 规则6：关于附件 Rule 6: About Attachment ;邮件需要及时回复 Prompt Responses are Always Appreciated 理想回复时间是2小时内，特别是紧急重要的邮件 The Ideal Reply should be with 2 hrs, especially Urgent Mail 对于优先级低的邮件