第10章申诉与理赔练习答案.doc

I. Multiple choice: 1 6 II. Answer the questions according to the passage: 1. What are the methods of settlement in an international trade dispute? There are many ways in the settlement of an international trade dispute. Normally, amicable settlement or conciliation is the first choice because it saves time and cost while maintaining good business relations. If amicable settlement does not lead to a satisfactory result, the parties concerned may seek for arbitration in which the arbitration award shall be final and binding to both parties. It is more flexible compared with a legal suit. 2、How to make a complaint? When making a complaint, plan your letter as follows: a . Begin by regretting the need to complain. b . Mention the date of the order, the date of delivery and the goods complained about. c . State your reasons for being dissatisfied and ask for an explanation. d . Refer to the inconvenience caused. e . Suggest how the matter should be put right. 3. How to reply to a reasonable complaint a ）Apologize for the inconvenience caused to the buyer as soon as receiving the complaints or claims . b Decide whether the complaint is justified .If so, the seller should admit it readily and explain the reasons of the ploblems on the ground of investigation . There is no need for the seller to go into a long story of how the mistake was made. c P resent the adjustment methods in detail and promise no mistakes happens again . d ）Hope to cooporate with the buyer again in the future． III. Put the following sentences into English: 1 我方要求索赔8000欧元以补偿所受的损失。 1 We claim the € 8,000 to compensate for losses suffered. 2 经检查发现近30%的包装破烂，显示由于包装不妥所致。 2 The inspection found that nearly 30% of the packaging broken, due to packaging is wrong 3 很遗憾贵方到货的质量与双方商定的不符。由于该货不能出售，对我方也无用，我方向贵方索赔金额xx。 3 Unfortunately the inconsistent quality of your arrival to that agreed upon by both parties. Since the goods can not be sold and so also useless to us, we place our claims a